FAQ
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## Frequently Asked Questions (FAQ)
Welcome Knit Plug! We know you might have some questions about our products, shipping, and more. Below you'll find answers to some of the most common queries. If your question isn't answered here, please don't hesitate to reach out to us at support@knitplug.com
### Ordering
**Q: How long does it take to process an order?**
A: We take 2-4 business days to process and fulfill your order. This timeframe is necessary for us to ensure your order is packed with care and accuracy.
### Shipping
**Q: How long does shipping take?**
A: After your order has been fulfilled, shipping times typically range from 7-12 days, depending on your location and the efficiency of the postal service. Please note, this timeframe is an estimate and can vary due to factors outside our control.
**Q: Do you ship internationally?**
A: Yes, we do! KnitPlug is happy to ship our products worldwide. Shipping times may vary based on your country's customs and postal service.
### Customer Support
**Q: How can I get help with my order?**
A: If you need any assistance or have questions about your order, please email us at Support@knitplug.com Our team is here to help with any issues or queries you may have.
**Q: I entered the wrong shipping address, what should I do?**
A: If you realize there's an error in your shipping address, please contact us as soon as possible at Support@knitplug.com If the order has not yet been shipped, we will do our best to update your information.
### Returns and Exchanges
**Q: What is your return policy?**
A: We aim for 100% satisfaction. If you're not happy with your order, please reach out to us, and we'll provide you with instructions on how to return or exchange your purchase.
**Q: How long do I have to return an item?**
A: Returns must be initiated within 30 days of receiving your order. Items must be in their original condition and packaging.
### Product Information
**Q: Where can I find product sizing information?**
A: Product sizes and dimensions can be found on each product page. If you have further questions, feel free to contact us.
### Payments
**Q: What payment methods do you accept?**
A: We accept a variety of payment methods, including major credit cards and digital payment platforms. All payment options available to you will be presented at checkout.
### Security
**Q: Is my personal information secure?**
A: Absolutely. We prioritize the security of our customers' information and use industry-standard encryption methods to protect your personal and payment information.
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We hope this FAQ page helps answer some of your questions! For anything else, please don't hesitate to get in touch with us at Support@knitplug.com Happy shopping at Knit Plug!