Shipping and Refund Policy

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## Shipping and Refund Policy

At KnitPlug, we are committed to delivering our unique products to you in a timely manner and ensuring your satisfaction. Below you will find detailed information regarding our shipping and refund policies. If you have any questions or concerns, please contact us at Support@KnitPLug.com

### Shipping Policy

**Worldwide Shipping:**
We proudly offer shipping services to customers around the globe. Regardless of where you are, you can order from KnitPlug

**Processing Time:**
Orders are processed and shipped within 2-4 business days. Please note that we do not ship on weekends or holidays.

**Delivery Time:**
Once your order has been shipped, estimated delivery time is 7-12 days for domestic and international orders. Please be aware that this is an estimate and your order may arrive sooner or be delayed due to factors such as customs clearance and the efficiency of your local postal service.

**Shipping Costs:**
Shipping costs vary depending on the destination and size of your order. The shipping cost will be calculated and displayed at checkout.

**Tracking Your Order:**
Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order's progress.

**Customs, Duties, and Taxes:**
Please note that Knit Plug is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

### Refund Policy

**Returns:**
Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

**Refund Process:**
To initiate a return, please contact us at support@knitplug.com with your order number and the reason for the return. We will provide you with instructions on how to proceed. Please note that customers are responsible for return shipping costs.

**Refund Approval:**
Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

**Late or Missing Refunds:**
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@knitplug.com

**Exchanges:**
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email with details of the product and the defect. We will send you instructions on how to proceed.

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For any further questions or assistance, don't hesitate to reach out to us at support@Knitplug.com We're here to ensure your shopping experience with Knit Plug is as enjoyable and hassle-free as possible!